2019-06-19 16:41:52 +00:00
---
name: Media playback issue
about: Create a media playback issue report
title: ''
labels: mediaplayback
assignees: ''
---
**Media Info of the file**
<!-- Use the Media Info tool (set to text format, download here: https://mediaarea.net/en/MediaInfo) or copy the info from the web ui for the file with the playback issue. -->
**Logs**
2020-01-15 15:02:01 +00:00
<!-- Please paste any log messages from during the playback issue. -->
2020-01-13 22:16:43 +00:00
**FFmpeg Logs**
2020-01-14 02:25:41 +00:00
<!-- Please paste any FFmpeg logs if remuxing or transcoding appears to be part of the issue. -->
2019-06-19 16:41:52 +00:00
**Stats for Nerds Screenshots**
<!-- If available, add screenshots of the stats for nerds screen to help show the issue problem. -->
**Server System (please complete the following information):**
- OS: [e.g. Docker on Linux, Docker on Windows, Debian, Windows]
- Jellyfin Version: [e.g. 10.0.1]
- Hardware settings & device: [e.g. NVENC on GTX1060, VAAPI on Intel i7 8700K]
- Reverse proxy: [e.g. no, nginx, apache, etc.]
- Other hardware notes: [e.g. Media mounted in CIFS/SMB share, Media mounted from Google Drive]
**Client System (please complete the following information):**
- Device: [e.g. Apple iPhone XS, Xbox One S, LG OLED55C8, Samsung Galaxy Note9, Custom HTPC]
- OS: [e.g. iOS, Android, Windows, macOS]
- Client: [e.g. Web/Browser, webOS, Android, Android TV, Electron]
- Browser (if Web client): [e.g. Firefox, Chrome, Safari]
- Client and Browser Version: [e.g. 10.3.4 and 68.0]
